At Town of Ceramics, we are committed to delivering your orders safely, promptly, and with care. We strive to provide a smooth and hassle-free delivery experience for all our customers.

📦 Delivery Timeframe

  • Our standard delivery time is 6–8 business days from the date of dispatch.
  • Dispatch time frame is 1-3 business days from the date if order.
  • You will receive a confirmation email with tracking details once your order has been shipped.
  • Please note that delivery times may vary slightly depending on your location.

🚚 Shipping Method

  • All orders are shipped using our standard delivery service.
  • We work with trusted courier partners to ensure reliable and secure delivery.

Courier Partners We Trust:
Amazon | Ekart | Shadowfax | Delhivery | Ecom Express

💰 Shipping Fees

  • Shipping is free on all orders ₹999 and above.
  • For orders below ₹999, a flat shipping fee of ₹99 will be charged at checkout.
  • COD Charges – Rs 49 Extra
  • The final shipping cost will be clearly displayed before you complete your purchase.

📍 Delivery Address

  • Please ensure that your delivery address is accurate and complete at the time of placing your order.
  • We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details.
  • If you need to update your address after placing an order, contact us immediately at townofceramics@gmail.com.

🌍 Shipping Availability

  • We currently only ship within India.
  • International shipping is not available at this time.

🔁 Return & Replacement Policy

  • If you receive a damaged, defective, or wrong item, contact us within 48 hours of delivery.
  • We will arrange for a refund or replacement as per our policy.
  • For more details, please refer to our Refund & Replacement Policy.

Need Help?

For any questions or concerns regarding shipping and delivery, please reach out to us:
📧 Email: townofceramics@gmail.com
📱 WhatsApp: +91-7599151635 (Click to chat)