Town of Ceramics, we want our customers to be completely satisfied with their purchases. If you receive any damaged or defective items, we will gladly offer you a refund or replacement.

Refund Approval: All refund requests must be approved by our customer service team. To request a refund, please contact us within 48 hours of receiving your order and provide details of the issue. Our team will review your request and may ask for additional information or photos if necessary. If your refund is approved, we will provide you with instructions for returning the item(s).

Refund Deposit: The refund will be issued to the original payment method used for the purchase. Please note that it may take 3-4 business days for the refund to appear on your account.

Non-Refundable Items: All the ceramic items comes under non-refundable items. Only damaged or broken items will be eligible for refund or replacement.

If you have any questions or concerns about our refund policy, please do not hesitate to contact us. We are committed to providing you with the best possible customer service and will do our best to resolve any issues promptly and fairly