At Town of Ceramics, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, or wrong item, we are happy to offer a refund or replacement.

✅ Eligibility for Refund/Replacement

You are eligible for a refund or replacement if:

  • The product is damaged or broken
  • The product is defective
  • You received a wrong item (not what you ordered)

Please note: All ceramic items are otherwise non-refundable. Only the cases listed above will be considered for refund or replacement.

🕒 How to Request a Refund or Replacement

  • Contact us within 48 hours of receiving your order
  • Share order details along with photos or video evidence of the issue
  • Our customer service team will review your request and respond promptly

🔁 Replacement Process

  • Once approved, we will reship the correct or replacement item within 1–3 working days
  • A tracking number will be shared once the replacement has been dispatched
  • No extra cost will be charged for the replacement shipment
  • Our standard delivery time is 6–8 business days from the date of dispatch (For Replacement)

💳 Refund Process

  • Once approved, refunds will be processed to your original payment method
  • Please allow 3–4 business days for the refund to reflect in your account

📦 Returns (if applicable)

  • If a return is required, we will provide you with clear instructions once your refund or replacement is approved

If you have any questions, feel free to contact our support team. We’re here to help and ensure your shopping experience is smooth, fair, and hassle-free.

Please reach out to us:
📧 Email: townofceramics@gmail.com
📱 WhatsApp: +91-7599151635 (Click to chat)