INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

All the items are handmade products and slight variation in the product is inevitable.

What will happen if I receive broken or damaged product?

We pack our products with a lot of care and love so that it reaches our customers safely. However if you receive damaged or broken item then we will refund or replace the product as per the customer choice.
In both the cases, you need to contact us within 48 hours of receiving it with pictures & unboxing videos on townofceramics@gmail.com or you can whatsapp us on +91-7351948910

How can I return an item?

All our products are non-returnable. Please visit refund & returns policy for more detail.

How long will it take to get the product delivered?

Orders are shipped within 1 – 3 working days.

Delivery usually occurs within 5-8 days from the date of shipment and you will receive a confirmation email with your tracking information once your order has been shipped.

How can I order in bulk?

Whatsapp us on +917351948910 for bulk enquiries.

Can I place an order on Instagram or Whatsapp?

Yes, oor WhatsApp no. is +917351948910

Instagram - @townofceramics

Are all the products Lead & harmful chemicals free?

Yes, all are products are lead & harmful chemicals free.

What are the payment option?

You can prepay using Debit/Credit cards, Net Banking, Wallets or UPI.

Also, we do offer Cash on Delivery. 

Can I pay through bank transfer?
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